Terms of Use — RCS Communication Service
1. Introduction
Welcome to Openflow's digital communication services. These Terms of Use set out the conditions for using the communication services made available through RCS (Rich Communication Services) technology, including sending and receiving messages, notifications, informational content, commercial communications and automated interactions.
By voluntarily interacting with Openflow's official channels, the user declares to be aware of these Terms and of the Privacy Policy, subject to the specific legal requirements for processing personal data and sending commercial communications.
2. Company Identification
- Company: Openflow
- Website: www.openflow.com.br
- E-mail: privacidade@openflow.com.br
- CNPJ: 22.540.294/0001-87
Openflow is responsible for the communications carried out through its official channels, subject to the responsibilities of the technology providers involved.
3. Service Description
RCS is a technology that enables rich messaging between companies and users, on compatible applications. Openflow may use the service for:
3.1. Informational communications: institutional information, news, events and updates.
3.2. Commercial communications: products, services, campaigns and offers, according to user preferences and applicable rules.
3.3. Support and relationship: clarifying questions and managing requests.
3.4. Automated interactions: virtual assistants and automated systems to facilitate service.
3.5. Interactive content: images, videos, buttons, links and informational cards.
The availability of features depends on the device, application, carrier and technical conditions.
4. Conditions of Use
The user undertakes to provide truthful information when necessary, not to transmit unlawful, fraudulent or offensive content, not to compromise the security or operation of the systems, not to overload the channels with unauthorized automated mechanisms, and to respect the rights of third parties.
Openflow may adopt proportionate measures to prevent abuse, fraud and improper use of the channels, in accordance with the law.
5. Authorization to Receive Messages
The sending of messages will observe the legal bases of the LGPD and other rules applicable to electronic communications. When consent is required, free, informed and unequivocal authorization will be requested from the user.
Authorization may be obtained through forms, registrations, the user's own requests or other mechanisms capable of recording their manifestation of will. Merely receiving a message or reading these Terms does not, on its own, constitute authorization for promotional communications.
Openflow will not use the RCS channels for fraudulent, misleading messages or messages incompatible with the purposes legitimately informed.
6. Cancelling Message Receipt
The user may request the interruption of promotional messages at any time through the application's cancellation feature, when available; by replying STOP, when enabled; or by e-mail to privacidade@openflow.com.br.
Requests will be processed within a reasonable time and in accordance with the law. Cancelling promotional messages does not prevent communications strictly necessary to comply with legal or contractual obligations or to handle legitimate requests.
7. Privacy and Data Protection
Openflow will process personal data in accordance with the LGPD, for identification and relationship, support, permitted institutional and commercial communications, customer management, compliance with legal obligations and fraud prevention.
Processing will observe the principles of purpose, adequacy, necessity, transparency and security. See the Privacy Policy on our website (www.openflow.com.br). Contact: privacidade@openflow.com.br.
8. Platforms and Technology Providers
The RCS operation may involve technology platforms, carriers and specialized providers for processing, routing, transmission, delivery and management of messages. When personal data is processed by third parties, Openflow will observe the LGPD and adopt the relevant contractual, technical and organizational measures.
9. Security of Communications
Openflow adopts technical and organizational security measures. Protection and availability also depend on networks, devices, applications and external platforms.
We recommend not sharing passwords, authentication codes or confidential financial data in unverified interactions, checking suspicious requests and avoiding links from unconfirmed sources. Openflow will not request personal passwords or confidential authentication codes through promotional messages.
10. Service Availability
The services may experience interruptions due to telecommunications failures, provider unavailability, maintenance, technical incompatibility, force majeure and events beyond Openflow's reasonable control.
There is no guarantee of uninterrupted availability, instant delivery or universal compatibility; the applicable legal responsibilities remain preserved.
11. Content, Links and Information
Messages may contain institutional content, offers and links. Prices, promotional conditions and availability may be subject to specific rules presented clearly.
External links may lead to environments managed by third parties, with their own terms and policies. Openflow is not automatically responsible for the practices of independent third parties, without prejudice to the responsibilities provided for by law.
12. Intellectual Property
Trademarks, materials, texts and visual elements owned by Openflow are protected by applicable law. Use of the service does not grant intellectual property rights, and unauthorized commercial use is prohibited, except as permitted by law.
13. Openflow's Responsibilities
Openflow undertakes to carry out legitimate and transparent communications, respect user preferences, provide cancellation channels, adopt reasonable security measures, observe consumer protection and data protection rules, and act diligently on complaints.
14. Limitation of Liability
Openflow will not be liable for failures attributable exclusively to third parties, force majeure or improper use by the user where there is no liability legally attributable to the company. No provision waives consumer rights or legally non-waivable responsibilities.
15. Changes to the Terms
Openflow may update these Terms due to legal, regulatory, technological or operational changes. Updated versions will be made available on the institutional channels; relevant changes may be communicated by appropriate means. When required, new consent will be obtained.
16. Applicable Law
Brazilian laws apply, in particular Law No. 13.709/2018 (LGPD), Law No. 8.078/1990 (Consumer Protection Code), Law No. 12.965/2014 (Brazilian Civil Rights Framework for the Internet) and Law No. 10.406/2002 (Civil Code).
Any disputes will be submitted to the competent court, subject to the protective rules of consumer law.
17. Contact Channel
Openflow | www.openflow.com.br | privacidade@openflow.com.br
18. Final Provisions
These Terms establish the general conditions for using Openflow's RCS channels. Use must observe the law, good faith and the rights of users. The Privacy Policy complements this document regarding the processing of personal data.
OPENFLOW — Digital communication with transparency, security and respect for the user.