Data Privacy Policy
1. General Information
1.1 Company Name and Information
Openflow is a company committed to protecting the personal data of its clients and users. This privacy policy describes how we collect, use and protect your personal information. If you have any questions or concerns about how we handle your data, please contact us.
1.2 Contact Details
- E-mail: privacidade@openflow.com.br
- Phone: +55 (27) 99849-5334
1.3 Data Protection Officer (DPO)
Openflow has appointed a Data Protection Officer (DPO), who can be reached at privacidade@openflow.com.br to clarify questions or handle matters relating to privacy and data protection.
2. Purpose of the Document
This document aims to comply with the requirements of the General Data Protection Law (LGPD), Law No. 13.709/2018, ensuring transparency in the collection, use, storage and protection of the personal data of our clients and users. Our goal is to ensure the security of and respect for the rights of data subjects.
3. Data Collection
3.1 Types of Data Collected
We collect the following categories of personal data:
- Identification Data: Name
- Contact Data: E-mail, Phone, Company, Job title
We do not collect sensitive personal data, as defined by the LGPD, such as data on health, racial or ethnic origin, political opinions, religious or philosophical beliefs, among others.
3.2 Means of Collection
Data is collected automatically through a bot for lead capture at events held via WhatsApp. We do not use cookies or other tracking technologies for this purpose.
3.3 Legal Basis for Collection
Data collection by Openflow is carried out based on the following legal bases set out in the LGPD:
- Consent: Data is collected with the explicit consent of the data subject, under Article 7, I of the LGPD.
- Legitimate Interest: Collection may also be based on Openflow's legitimate interest, under Article 7, IX of the LGPD, for marketing and commercial communication purposes.
4. Use of Data
4.1 Purpose of Data Use
The data collected is used for the following purposes:
- Marketing: Sending promotional information and offers about Openflow's services and events.
- Commercial: Communication and relationship management with clients and potential clients.
4.2 Data Sharing
Openflow does not share personal data with third parties, except where sharing is necessary to comply with legal or regulatory obligations, or when expressly authorized by the data subject.
4.3 International Data Transfer
Personal data is not transferred outside Brazil. Should such a transfer become necessary in the future, we will ensure that the data is protected in accordance with the provisions of the LGPD, adopting appropriate security measures.
5. Data Storage and Protection
5.1 Data Security
We implement technical and organizational security measures to protect personal data against unauthorized access, loss, destruction or alteration. This includes restricted access controls, internal information security policies and data encryption where applicable.
5.2 Retention Period
Personal data is stored for the time necessary to fulfil the purposes for which it was collected or as required by law. After this period, the data is duly disposed of in a secure manner.
6. User Rights
6.1 Rights Guaranteed by the LGPD
Data subjects have the following rights, as guaranteed by the LGPD:
- Access: The right to access your personal data and obtain information about how it is processed.
- Correction: The right to request the correction of incomplete, inaccurate or outdated data.
- Deletion: The right to request the deletion of unnecessary or excessive data, or data processed in non-compliance with the LGPD.
- Portability: The right to receive a copy of the data in a structured and commonly used format.
- Objection: The right to object to the processing of data based on one of the legal bases set out in the LGPD.
6.2 Exercising Rights
To exercise your rights, data subjects must send a request to privacidade@openflow.com.br. We will respond to requests within a reasonable time, as required by the LGPD.
7. Changes to the Privacy Policy
7.1 Communication of Changes
Any significant change to our privacy policy will be communicated to users through our website (www.openflow.com.br) or by other appropriate means of communication.
7.2 Policy Reviews
The privacy policy is reviewed regularly, at least every six months, or whenever there are significant changes in how we handle personal data.
8. Special Considerations
8.1 Children's Privacy
Openflow does not intentionally collect personal data from children (under 18 years of age). If we become aware that we have collected data from children without appropriate consent, we will take the necessary steps to delete such data.
8.2 Contact and Complaints
Users may contact Openflow regarding data privacy matters at privacidade@openflow.com.br. We have an internal handling process to resolve any complaints related to data protection.