OPEN to grow your business through customers.

At Openflow, we are customer specialists. We believe Customer Experience (CX) is the engine of growth — connecting strategy, data, technology and human relationships to transform every interaction.

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Trusted by leading brands

Years in business

Projects delivered

Satisfied clients

0MM+

People impacted

Our Specialties

Everything your customer experience needs, end to end.

We don't just implement tools — we design and build solutions. From strategy to custom-engineered products, our team delivers what off-the-shelf software can't.

Business & Technology ConsultingStrategy, business modeling, architecture, consulting and execution.
Customer ServiceProcesses, strategy and operations.
Artificial IntelligenceChatbots, assistants and agents.
MarTech & CRMPlatforms, consulting, strategy and operations.

Data Analytics & CDPConsulting, platforms, maturity assessment (As-Is & To-Be), strategy and operations.
E-commerce & MarketplaceBusiness modeling, platforms, operations, strategy and consulting.
Customer Experience & Service DesignJourney mapping, service design, CX framework, employee experience and customer service.
Technology AgnosticMaturity assessment, mapping and solution integration.

Our Framework

CX and BX: two sides of one flow.

Great results come from the balance between what the customer lives and what the business delivers. Our framework connects CX, BX, data and technology to turn intent into impact.

CX · Customer ExperienceTotal focus on the customer: their needs, journeys, pain points and desires. Everything we design starts by listening to the person on the other side. It's about creating experiences that make sense — and that perform.
BX · Business ExperienceThe business lens: processes, goals, culture, operations. The internal experience must be aligned with what's delivered externally. When the business doesn't work well, the customer feels it. And vice versa.

Connected by TechnologyTechnology here is not the end, it's the means. It enables, accelerates and connects. It stitches CX and BX together with fluidity, ensuring scalability, efficiency and personalization.
Connected by DataData drives decisions. It feeds both business intelligence and experience personalization. The right data in the right place creates real competitive advantage.

Partners & Alliances

We work with the best platforms in the market.

Our People

The team behind the flow.

CX specialists who dive deep into each client's reality — strategy, data, technology and relationships in a single team.

Leadership

Juliana Munaldi

CEO

Murilo Costa

CRO

Rubens Lenzi

CTO

Willian André Marques

CFO

Team

Laís Tosta

Head of Martech

Juliana Matte

Head of Data

Viviane Felippio

Head of Commerce

Maní Scheeren

Head of Customer Service

Danilo Arantes

Sr. Tech Leader

Edcarlos Santana

Customer Service

Eduardo Lampert

E-commerce

Elton Souza

Technology

Fábio Soares

Customer Service

Gabriela Lampert

MarTech

Márcio Soriano

Customer Service

Maria Monteiro

Martech

Mariana Pimentel

MarTech

Patrícia Quadros

MarTech

Pedro Grillo

Comercial

Rafael Mattozo

Technology

Sabrina Ushiwata

MarTech

What Clients Say

Partners in strategy, not just execution.

"Openflow is part of our team. They take part in strategic decisions and run our operation. They live our reality."

Bruno Emiliano CTO — Cantu Inc.

"Openflow has been with us since the beginning of our car sales project, bringing strategic vision and agility. Today our operation is more mature, connected and fully focused on the driver."

Thiago Hipólito Head of Innovation — 99

Where We Work

Delivering projects across Latin America.

Our experience goes beyond borders. From Mexico to Chile, we have designed and operated customer experience projects for leading brands across the region.